American House Riverview cut survey time 74% with AI phone interviews
Trimming a 26-question survey to 10 and automating the calls cut completion time from weeks to eight days.
The challenge
Riverview relied on annual and biannual paper or online surveys. The annual survey took months to compile and analyze, and department surveys forced the Life Enrichment Director to build them and enter responses by hand, delaying any action.
How Candid helped
Candid worked with the Life Enrichment Director to streamline the survey from 26 questions to 10 high-impact ones, then ran automated phone interviews, removing manual distribution, door-to-door collection, and data entry while capturing more authentic feedback.
The results
Data collection and analysis accelerated sharply, and the corporate team is now exploring expansion to other departments and communities across the American House portfolio.
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