What we’re building, what we’re learning from the field, and the people behind voice-first AI for senior living.
With participation from our earliest backers and Solera Senior Living as an early strategic partner, the round fuels Candid’s rollout across hundreds of healthcare organizations. “The team has designed a platform that addresses the entire talent lifecycle, equipping operators to hire smarter and move faster,” says Arnold Whitman, SLTC
IntegrationResidents call Candid to report maintenance issues in a natural conversation; Candid structures the request, routes it into WorxHub, and follows up once the work order is done.
PartnershipIn the first quarter, Candid supported 61 LCS communities and collected 1,000+ resident responses through AI-powered phone conversations, making feedback easier to collect and faster to act on.
PartnershipAI-powered phone and text interviews engage applicants on their schedule, evenings and weekends included, across Monarch’s 60+ communities. “Candid allows us to modernize hiring while maintaining the personal connections essential in senior care,” says Dan Strittmater, VP of Innovation
CompanyOur co-founder lived in a senior living community to experience operations firsthand. In conversation with Steve Moran, he shares how that shaped Candid’s approach to AI, reducing manual work, not human connection.
TeamShalom brings a deep understanding of long-term and post-acute care, and will help Candid reach more operators as we expand.
PartnershipCandid now runs the survey process across CESLC campuses, making sure the voice of every resident and family member is not just heard, but acted on.
PressSolera Senior Living and Monarch are seeing 4× more hires from the same applicant pool, cutting time per applicant from 50 minutes to under 10, without adding headcount.
IntegrationTrigger surveys and workflows directly from PCC events, post move-in surveys on admission, exit feedback on discharge, incident follow-ups, with zero manual coordination.
HiringStandardized screening and instant applicant outreach lifted hiring 4.3× — without changing pay or market conditions.
Experience MonitoringAutomated post-discharge feedback calls gave real-time satisfaction monitoring and lifted the CMS rating from 4 to 5 stars.
Experience MonitoringAn automated, call-based survey reached 75% of residents in nine days, with zero staff data entry.
Experience MonitoringOne platform collected feedback across four service lines, auto-categorized by department, in ten days.
Resident storiesAI-guided phone interviews helped residents document their life stories, no writing required.
Experience MonitoringTailored surveys per care level reached 100+ residents and families in two weeks, with zero staff involvement.
Experience MonitoringPhone-based profiling and surveys lifted response rates from 30% to over 90% while freeing staff from manual work.
Experience MonitoringTrimming a 26-question survey to 10 and automating the calls cut completion time from weeks to eight days.
Experience MonitoringAn empathetic AI voice assistant replaced paper surveys and manual data entry with real-time, dashboarded insight.
Product updates, field research, and the occasional story from our communities.
