Transforming resident & family feedback at Covina Campus
An automated, call-based survey reached 75% of residents in nine days, with zero staff data entry.
The challenge
Covina Campus struggled to capture resident and family perspectives across the community. Traditional feedback methods were time-consuming, hard to run, and produced insights that were difficult to act on, all while adding to staff workload.
How Candid helped
Candid ran an automated, call-based survey that needed minimal staff involvement. Residents got a simple walkthrough and could respond at their convenience, and Candid captured, transcribed, and categorized every response automatically.
The results
The initiative reached a 75% completion rate and produced organized, leadership-ready insights across Independent and Assisted Living within nine days, with no staff intervention required.
See what Candid can do for your communities.
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