Turn resident, family, and staff feedback into action.
Candid runs CoreQ, custom surveys, resident check-ins, family outreach, and staff pulse surveys by phone, then turns every response into scores, sentiment, themes, alerts, and follow-up actions.
- ✓ Integrated with your EHR / CRM
- ✓ Surveys go out automatically, no staff involvement required
- ✓ Satisfied respondents are prompted to leave a Google review
- ✓ Scores at every level: individual, community, portfolio, and industry benchmark
CandidDining experience check-inActiveHigher participation. Faster insights. Less manual work.
How Experience Monitoring works.
Define what you want to measure
We work with your team to define the survey you want to run, who you want to hear from, and what questions to ask, from resident satisfaction, move-in, and discharge surveys to staff pulse checks, CoreQ, family feedback, or custom check-ins.
Connect your systems and launch outreach
Candid connects with your existing workflows and, where supported, your EHR, CRM, or resident data systems. Once set up, Candid reaches residents, families, and staff by phone or text, or lets them call in directly. No app, portal, or training required.
Analyze every response in real time
Each conversation is transcribed, summarized, scored, and tagged by sentiment. Responses flow into your dashboard at the resident, community, and portfolio level, so themes, quotes, trends, and risks are easy to see as they emerge.
Route follow-up and turn feedback into action
Concerns, requests, urgent comments, and service issues are routed to the right person or department, so feedback does not get buried in reports or inboxes. Teams respond while issues are still small and track whether follow-up is complete.
Turn positive feedback into Google reviews
When residents or families share positive feedback, Candid can ask whether they are willing to leave a Google review and send them straight to the right review page, while negative or urgent feedback is routed internally for service recovery.
Track progress across communities
As more conversations happen, Candid helps leadership monitor performance over time, compare communities, benchmark results, and see whether actions are improving satisfaction, retention, and service quality.
Ask your data anything
No dashboards to learn. Ask a question in plain language and get an answer grounded in every survey, call, and comment across your portfolio.
From individual feedback to portfolio-wide action.
Candid captures feedback from residents, families, and staff, then organizes it by resident, department, community, and portfolio so each team sees what matters to them and leadership knows where to focus.
Debra Wagner
Living Comfort
3 / 10Open any single response, and when something needs fixing, Candid turns it into a routed task automatically.
Dining Experience
Each topic is scored 1–10, benchmarked against similar communities, with the positive and negative themes and quotes behind it.
An illustrative example of the kind of output Candid delivers.
See how every community stacks up.
One dashboard ranks each building against the rest of your portfolio, and the industry benchmark, so leadership knows who’s leading and where to focus.
| Community | Dining | Activities | Recommendation | Overall |
|---|---|---|---|---|
| Brookhaven Terrace | 8.9 | 8.1 | 9.1 | 8.7 |
| Cedar Hollow Commons | 7.6 | 8.4 | 8.4 | 8.1 |
| Lindenwood Place | 6.8 | 7.2 | 7.9 | 7.3 |
| Industry avg | 7.4 | 7.5 | 8.3 | 7.7 |
Every community is scored on the same surveys and ranked against the rest of your portfolio, and the industry benchmark, so you see at a glance who’s leading and where to focus.
“Candid has completely changed the way we engage with residents and families. What used to be a slow, manual survey process is now fast, accurate, and effortless, higher participation, more actionable insights, all while our staff stays focused on what matters most: caring for residents.”
Ask your data anything.
No dashboards to learn. Ask a question in plain language and get an answer grounded in every survey, call, and comment across your portfolio.
An illustrative example: ask in plain language, get answers grounded in your survey data.
What you get with Experience Monitoring.
- ✓ Automated phone & SMS surveys on your schedule, in-language
- ✓ Conversational follow-ups, one question at a time
- ✓ Topic scoring 1–10 with the positive & negative quotes behind it
- ✓ CoreQ + a survey library (move-in, post-tour, discharge) & custom builder
- ✓ Sentiment & subjectivity scored on every message
- ✓ Industry benchmarking by community type
- ✓ Run named, anonymous, or strictly anonymous
Experience Monitoring, answered.
What surveys can Candid run?
How many residents and families respond to phone surveys?
Can survey responses be anonymous?
What insights does Candid give us back?
Hear from residents, families, and staff in days, not months.
See how Candid runs phone-based surveys, surfaces themes, routes follow-up, and turns positive feedback into Google reviews.